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Business Analyst

Information Technology
Dublin, Ireland
Reports to:
Group CIO

Job summary

This position is within the IT department of AerCap and reports to the Group CIO. AerCap is in the process of implementing a new IT Strategy. A significant part of the strategy is the focus on updating our application landscape to provide integrated and modern applications to our global user base. This is a role in a “quality-first” environment and will involve responsibilities across end user requirements, process definition and optimisation, implementation and management of change. It is a permanent position in a truly global operating company, a wide and varied role, giving the successful applicant experience to the Aircraft Leasing Industry and the various departments within. Projects can range from small change to large scale implementations.

Essential functions

  • Ability to continuously drive projects forward to completion.
  • Develop a strong understanding of existing system and application landscape, as a building block for future solutions.
  • Analyse business processes and requirements and transfer the knowledge to the development and test team.
  • Prepare accurate and detailed requirements documentation and functional specifications.
  • Prepare accurate and detailed high level estimates as part of the Demand Evaluation process.
  • Communicate effectively with the business, the development and test team to understand functional requirements (e.g. screen, interface, report, GUI designs), and to ensure the solution meets these.
  • Coordinate with the business users who test and evaluate applications, and resolve software issues, in conjunction with developers and testers where appropriate.
  • Manage any change requests related to the working project plans to meet the agreed deadlines.
  • Investigate data discrepancies and perform ad-hoc database queries as needed.
  • Assist the service desk (first-line support) in identification and analysis of complex production issues if required, clarifying if and how business requirements are not being met, and support the resolution.
  • Ensure compliance with all organisational, legal and regulatory requirements and standards including SOX compliance and Security.

Job requirements, qualifications, and competencies


  • Educated to a degree level in Information Technology or Sciences
  • 5+ years’ experience as a business analyst
  • A recognised BA qualification is desirable
  • Must be a self-starter and exhibit intellectual curiosity
  • Must be able to take initiative and work independently while maintaining strong team relations
  • Excellent time and work management skills, able to prioritise competing demands from conflicting sources
  • Advanced skills with data analysis and problem solving
  • Effective verbal and written communication skills
  • Experience of working with internal and external stakeholders across multiple locations and third party vendors/development teams
  • Experience working across multiple applications/projects in parallel
  • Experience in Business Process and Data Modelling
  • Experience in Application Support and Training
  • Experience in writing User Manuals
  • Experience of working in a large delivery programme a distinct advantage
  • Experience in both Waterfall and Agile Methodologies
  • Experience of estimating effort and input into project planning


  • Very good understanding of the various technologies
  • Experience throughout the entire software development life-cycle
  • Good understanding of cloud technologies and integration frameworks
  • Good understanding of relational databases and data models
  • SQL, SOQL, or other DB query language
  • Knowledge of IT-compliance (SOX) and operational excellence models
  • Good understanding of Aircraft Leasing a distinct advantage

Client Relationships

  • Well-developed vendor management
  • Well-developed partner management and relationship building skills
  • Positive, can-do attitude towards a very demanding internal customer base
  • Experience of working with senior stakeholders whilst delivering change and value to the business