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Technical Support Manager

Department:
Technical
Location:
Miami, FL
Reports to:
Director Technical Support

Job summary

AerCap is seeking a motivated individual to join its Technical Support team as a Technical Support Manager. The TSM is responsible for the comprehensive monitoring and management of technical provisions of aircraft lease agreements in accordance with Company policies and procedures.  The TSM is also responsible for properly exercising the rights and responsibilities of the Company in relation to technical provisions of aircraft lease agreements.

Essential Functions

  • Monitoring and management of technical provisions of aircraft and engine lease agreements
  • Maintenance Reserves Management
  • Evaluation and processing of Maintenance Reserve Claims
  • Processing of Maintenance Reserve rate adjustments and Maintenance Reserve fund reconciliations
  • Implementation of technical audits
  • Management of Lessor commitments and contributions
  • Provide support to internal departments in relation to maintenance reserves, claims and lease summaries (technical)

Job requirements, qualifications, and competencies

Educational/Experience

  • Relevant Bachelor’s degree with 3 years’ work experience in the aviation technical field, or an alternative relevant technical qualification with 5 years’ work experience in the aviation technical field
  • Knowledge of leasing business would be an advantage
  • Affinity with process standardization and with financial and legal aspects of aircraft leasing would be a plus
  • Advanced MS Office computer skills required
  • Experience with Salesforce a plus
  • Ability to manage multiple priorities and projects
  • Motivated and pro-active team player
  • Solid oral and written communication skills required

Additional Competencies

  • Fluent in written and spoken Mandarin
  • Motivated and pro-active team player with good communication and numerical skills
  • Exceptional organization and project management skills
  • Problem solving and sound judgment on technical matters
  • Flexible and adaptable       
  • Computer literate (Word, Excel, PowerPoint)
  • Ability to interpret complex legal language with respect to technical provisions of aircraft lease agreements